1. Where We Ship
We ship within the United States. Other destinations are not served at this time.
2. Order Processing
Orders are prepared and shipped within 48 hours after payment confirmation. During high-volume periods (promotions, launches or holidays) processing may take longer, and we will keep you informed.
3. Delivery Times
After shipment, delivery takes an estimated 3 to 8 business days. Packages are shipped by our carrier partners, depending on destination and package size. These times are estimates and are not guaranteed: carrier delays, weather or other events outside our control can affect transit.
4. Tracking
A shipping confirmation with your tracking number is emailed to you as soon as your order ships. Tracking links can take 24 to 48 hours to become active. You can also follow your package from the "Order Tracking" page. If tracking has not updated after 48 hours, please contact us.
5. Shipping Address
Please double-check your shipping address before completing checkout. If you notice a mistake, contact us immediately at contact@lyphea.life and we will try to correct it before the order ships. We are not responsible for packages delivered to an incorrect or incomplete address provided at checkout.
6. Damaged or Missing Package
If your package arrives damaged or appears lost, contact us at contact@lyphea.life with your order number and a photo of any damaged packaging, and we will open an investigation with the carrier. Please allow 24 hours after the tracking shows "delivered" before reporting a package as missing.
7. Merchant of Record
Payments for this store are processed by PagAmerican, which acts as the Merchant of Record. See the PagAmerican Purchase Policies for details about your purchase.